Refund Policy

At Sereen Hair, we strive to ensure customer satisfaction with every purchase. Please review our refund policy for details regarding returns, exchanges, and store credit.

Eligibility for Refunds

Refunds are available for unused and unopened items returned within 14 days of the delivery date.

Custom wig units and other personalized products are non-refundable unless there is a defect in materials or workmanship.

Restocking Fee

A 15% restocking fee will be deducted from the refund amount for all returned items, excluding defective products.

Non-Refundable Items

Custom wig units.

Final sale or clearance items.

Opened or used products.

Return Process

Contact Us: Email sereen@sereenhair.com within 14 days of delivery to initiate a return. Please include your order number and reason for the return.

Approval & Return Authorization: 

Once your return request is approved, you will receive instructions on how to send your item(s) back.

Shipping Costs: 

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

Refund Processing

Refunds will be processed within 7-10 business days after the returned item is received and inspected.

Refunds will be issued to the original payment method used at checkout.

Shipping costs paid during the original purchase are non-refundable.

Store Credit Option

For returns initiated beyond 14 days but within 30 days, customers may receive store credit instead of a refund, at Sereen Hair's discretion.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery at sereen@sereenhair.com. Include photos of the item and packaging for faster resolution.

Cancellations

Orders may be canceled within 24 hours of placement for a full refund. After this timeframe, cancellation requests may be subject to a restocking fee or may not be eligible, depending on the order status.

Contact Information

For questions about our refund policy or to request a return, please email us at sereen@sereenhair.com.

Shipping Policy

At Sereen Hair, we are committed to providing a smooth and reliable shipping experience. Below are the details of our shipping policies:

Shipping Timeframes

• Standard Orders: All orders are processed and shipped within 3-5 business days.
• Custom Wig Units: Custom orders require additional time and will be shipped within 2-3 weeks after processing.
• Shipping timeframes may vary during holidays or promotional periods, but we strive to fulfill orders as promptly as possible.

Shipping Methods

• Orders are shipped from the United States using trusted local carriers, including USPS, to ensure timely and reliable delivery.
• Tracking information will be provided once your order has been shipped.

Shipping Fees

• Shipping fees are calculated at checkout based on the destination and weight of the package.
• Expedited shipping options may be available for an additional fee.

International Shipping

• Currently, we primarily ship within the United States. International shipping options may be added in the future to better serve our global clients.

Handling of Damaged or Missing Packages

Sereen Hair ensures all orders are carefully packaged to prevent damage during transit. However, we understand that unforeseen issues may occur:

Damaged Items: If your package arrives with damaged items, please contact us within 7 days of delivery at sereen@sereenhair.com with photos of the damage for a resolution.

Missing Items: For missing items, contact us immediately so we can investigate with the carrier and resolve the issue promptly.

Stolen Packages: If a package is marked as delivered but cannot be located, we recommend filing a claim with the carrier. Sereen Hair will assist in providing necessary documentation for your claim.

Order Issues or Changes

If you need to update your shipping address or make changes to your order, please contact us within 24 hours of placing the order.

Contact Information

For any shipping-related inquiries, please email us at sereen@sereenhair.com. Our team is here to assist you with any concerns or questions.