WHAT TO EXPECT
Your Experience with Sereen
Every Detail of your journey, Handled with Heart & utmost care
Your care at Sereen begins the moment you connect with us. We offer a relaxed, inclusive, and pressure-free experience tailored to your needs. Not only do we handle insurance and navigate the healthcare system on your behalf, but we also work around your medical appointment schedule.
Additionally, we provide curated educational and financial resources to ensure you feel informed and supported throughout your journey.

The VIP Beauty Experience
CONSULT
SCHEDULE YOUR VIP BEAUTY CONSULTATIONSchedule a customize 1-on-1 consultation on our website. We currently offer virtual and in-person appointments. We’ll discuss your preferred styles and colors, then take your measurements. We get all your scheduling and budget info, you leave with a game plan!
WIG + STYLING SELECTION
SCHEDULE YOUR VIP BEAUTY CONSULTATIONThe process is simple and thoughtful. We take your head measurements, discuss your style preferences, then guide you through a series of fittings, along the way getting your feedback in-person or virtually. In the final fitting, we make sure every detail looks perfect, natural and most of all – you’re happy!
INSURANCE COVERAGE + COSTS
SCHEDULE YOUR VIP BEAUTY CONSULTATION- We’re the first hair studio that will submit a health insurance claim on behalf of our clients
- We’ll assist with your reimbursement
- We offer a special discount for VIP Beauties who lack medical coverage
- You sign:
- • Financial agreement agreeing to the cost of your wig
- • Insurance claim form allowing us to submit to your insurance provider on your behalf
- • HIPPA form permitting us to request any pertinent records from your doctor
- • We’ll handle the rest
- COSTS:
- • We accept FSA cards
- • We offer interest-free payment plans
- • Beyond our assistance with insurance coverage, you may be eligible for the Sereen Discount, local grants, and other financial support
- Please note: At this time, Sereen is an out-of-network provider
THE CUT
SCHEDULE YOUR VIP BEAUTY CONSULTATIONSereen offers a complimentary head shave and guides you through this emotional moment. We believe it should not feel like a medical responsibility, but more like a luxurious spa experience, and the beginning of your journey to a beautiful, natural wig.
ONGOING CARE
SCHEDULE YOUR VIP BEAUTY CONSULTATIONWe will help you maintain your wig, offering the Sereen Crown Polish for VIP Beauties recommended every 2-3 weeks. We also offer ongoing consultation and support throughout your journey, staying with you as hair falls, grows, changes and your own style and life changes. We’ve learned that sometimes hair grows back differently and we’ll help you adapt your wig to meet your needs.